Direct Support
Contact Us
Have a question about format compatibility, encountered a bug with a specific video file, or have feedback on our media extractor? We would love to hear from you.
Direct Email Support
hello@audioextractly.comDrop us a line directly at hello@audioextractly.com. We read and respond to inquiries as quickly as possible.
Reporting a Media or Playback Issue
To help us diagnose format or decoding issues quickly, please consider including the following details in your message:
- •Your browser and operating system (e.g., Chrome 126 on Windows 11, Safari on macOS).
- •The video container format (e.g., .mkv, .mp4, .webm).
- •Audio and video codec information if known (e.g., AAC, AC3, Opus, H.264).
- •Any error message displayed in the tool or browser developer console.
Suggestions and Feature Requests
AudioExtractly is an evolving open web project. If there is a container feature, subtitle format, or workflow enhancement you would like to see supported, let us know.
Privacy Reminder
Please do not attach private or sensitive video files directly to emails. Share only container/codec metadata and error logs.